Running an online based business is a great way to earn some extra cash or do your business with fewer costs. You do not need to pay the bills for having a physical structure and you can cut back on costs required for other expenses until you are fully established in that area. You can use multiple platforms to spread the name of your business and actually have the time to meet the product demand early on because the information will be there before. But online businesses also carry their own risks and sets of mistakes. Here are some of them listed out so that you can avoid them when making our own name in the corporate world.
Waiting for the banner call
For those who are thinking of getting your blog or podcast up and running for a while to create interest among the crowds, better not wait for a banner call to unfold your product lists. One of the major mistakes seen in the online corporate world is waiting for months and years just blogging and podcasting without actually giving back to the audience. If you are waiting for 1000 people to subscribe to your list to launch your new product, then beware that you might up losing whichever support you had in the first place. So, although it is nice to build up the anticipation, try not to keep running on it and wait for product launching. Try to put up a countdown timer on your web page design to keep your customers anticipating and stick to the timer when launching the product.
Give attention to customer requests and complaints and suggestions
It is vital that there is a customer contact page on your great web page design along with a request form for your customers to contact you. When you are listening to customers, do not pay attention only to those who have good things to say about you. The negative comments and complaints need to be given adequate service and not just lip service when it comes to resolving conflicts.
The old saying of ‘customer is always right’ must be your religion when running a business. Good online businesses that are successful always have their customers kept happy. Unlike in running a physical business, customers cannot just come to you and ask you questions right at that moment. When running an online business their messages and thoughts must be given replies within hours at maximum. If you take too long to reply then you will lose customers, if you do not reply then you lose customers too. If you keep on ignoring the negative complains then you will lose customers as well.